Thu 27 Aug 2009
TripAdvisor Ethics Watch – Pay to list phone and website?
Posted by Michael Hraba under Hospitality Marketing, Management Philosophy, Social Media, Tripadvisor, Yelp, hotel management, hotel news
1 Comment
305 views

The rest that is cut off (hey I am a hotel guy, not a HTML guy) says “($42/month), would you?” You can take the survey yourself right here: TripAdvisor Survey for Owners.
I will let the pic speak for itself. I know it’s just a survey, but I assume some people might have a concern in regards to this? How about: mom and pops, small innkeepers, non branded or flagged properties that don’t have a mega-marketing budget to leverage every site, and I could go on. I know it’s only $500, but it adds up…. and if they were to really go through with this I assume it would be irrevocably damaging to their long term credibility. Even Yelp has tiptoed around ethics issues with business owners, review manipulation, etc – but haven’t done something this obvious. Of course, the question is: In their quest to monetize, will TripAdvisor risk their credibility to do so?
Any thoughts? Is it that big a deal? Would it create an unfair gap between “haves” and “have nots”, or is TripAdvisor supplying link and phone info moot, because guests will call the hotel directly anyway?