Beyond the monstrous shift in business culture, as well as our hospitality industry moving from hospitality into a wall street money business (forcing a clamp down on labor, and the amount paid to find the good talent), and the lack of any form of protocol or etiquette regarding the insurgence of cell phones into the workplace, whether the employee or guest, the major issue is this:
This is the first time in history you have more than three or four generations trying to work together, with all their diverse generational values.
Working With Five Generations In The Workplace via Forbes.
- Traditionalists, born prior to 1946
- Baby Boomers, born between 1946 and 1964
- Gen X, born between 1965 and 1976
- Millennials, born between 1977 and 1997
- Gen 2020, born after 1997
The above list is from the Harvard Business Review article: https://blogs.hbr.org/2009/10/are-you-ready-to-manage-five-g/
There are 5 generations in the workplace, at this point. You have the most profoundly conservative generations, and the most profoundly liberal. Many are disenchanted for various reasons. You also have hierarchical issues, in that incredibly young, inexperienced people are now managing silver generation people who might have been forced back into the work force due to the economy.
These generational issues will be at the root of almost any organizational health and structure. I think hierarchy has broken down, in hospitality, generally, because the number of money people as owners, or investors, who all want a say… but when you have a diverse group of people who can’t decide on whether to have nametags, or a uniform, or whether tattoos can be visible, etc – all the conflict in these decisions stems from those generational differences. Having so many in the work place at the same time makes for some delicate work in human resources.
Here’s some more reading, on why you need to monitor social in HR, and how important it is to note that social isn’t a young person’s game: 2014: The Year Social HR Matters
Also, scheduling. That’s always awful. LOL
More, general info on generations. I took the below chart from here: https://www5.cbia.com/cbianews/article/five-generations-in-the-workplace/
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