So, the buzzwords and gossip talk for hotel marketing is that people want authentic, personalized experiences, and itineraries that match their mood or proclivities. It seems the rancor for packages (not Continue Reading…

So we know there’s “Hacker-Fares” on Kayak. Not too big a deal, considering that airlines are a commodity, and they don’t care if you book one way, round trip, etc.  They’ve got their game, and you can Continue Reading…

The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at Continue Reading…

Fantastic perspectives…. Paying for a Higher Minimum Wage Coffeehouse owner Chris Hillyard welcomes Oakland’s big minimum wage hike. Now he and other Oakland businesses need customers to pay for it. http://www.kqed.org/a/perspectives/R201503110643 These Continue Reading…

Recent question, and a new series of copy and pasted “quick thoughts” from internal conversations safe for public consumption. =)  So: What do you think about Lifestyle Brands like Bulgari, Ferrari, or Continue Reading…