This Quora question here finally provided me an outlet to sum up all my tired cliches. The best in this business are constantly innovating, but here’s why the overall industry is a conservative bunch of Continue Reading…

I would hate to think that Onity’s botched public relations in response to this lock hack issue is the real issue that would actually endanger our business relationship. Their obviously panicked, and confused, response could destabilize our long time relationship to the point of ending it. But it’s simply whether they are more interested in their current business and bottom line, or the bottom line that they may or may not have in the future. It’s about relationships, guys – don’t forget it, and you’re not handling your relationships very well. Why is every single aspect of this handled via the press? Why hasn’t there been any direct communication? Fix this with your hotels – YOUR CLIENTS AND PARTNERS – or the impact of this somewhat tiny battle will forever be pointed to as when you started to lose the war.

This is a really big question. I would love to see the industry really delve into this.  The transition from real world to online has been very fast, and a lot of the “infrastructure” is so much e-duct Continue Reading…

The Story of Hotel Coffee. This is something I have done in the past – talking about the history of hotel systems and amenities, and where we are today.  It’s likely horribly self indulgent, as well Continue Reading…