I would hate to think that Onity’s botched public relations in response to this lock hack issue is the real issue that would actually endanger our business relationship. Their obviously panicked, and confused, response could destabilize our long time relationship to the point of ending it. But it’s simply whether they are more interested in their current business and bottom line, or the bottom line that they may or may not have in the future. It’s about relationships, guys – don’t forget it, and you’re not handling your relationships very well. Why is every single aspect of this handled via the press? Why hasn’t there been any direct communication? Fix this with your hotels – YOUR CLIENTS AND PARTNERS – or the impact of this somewhat tiny battle will forever be pointed to as when you started to lose the war.

This is a really big question. I would love to see the industry really delve into this.  The transition from real world to online has been very fast, and a lot of the “infrastructure” is so much e-duct Continue Reading…

The Story of Hotel Coffee. This is something I have done in the past – talking about the history of hotel systems and amenities, and where we are today.  It’s likely horribly self indulgent, as well Continue Reading…

Ed Note: Pardon my current technological shortcomings, for the time being. You might have to click on the pic to open the full size photo of the website.  Currently, I am having trouble having them display Continue Reading…

Wow… you have got to had it to the Ontario Worker’s Comp board.  They know how to make an effective campaign.  I guess the droll, dull, and corporate beige tone of most safety videos aren’t paying Continue Reading…