The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at Continue Reading…

As many of you know, I’m a partner at Waterford Hotels & Inns, but maintain this blog to wax on the industry and trends.  I don’t often pat myself on the back, but it’s not just me… it’s my partners, our Continue Reading…

http://www.travelweekly.com/Arnie-Weissmann/Passages-and-passion It’s encouraging that people are realizing products, stuff, consumerism is out…. and experience is in. Please revisit this post Continue Reading…