I am tired of influencers, and I am tired of technological vulnerabilities. Neither will go away. =)  This goes way beyond needing cyber-insurance, I think.  The modern vulnerabilities of cloud PMS Continue Reading…

I was just talking to my favorite hotel technology company. I’ve worked with them for almost a decade, and I appreciate them. They aren’t snake oil, they don’t assume they know the business better than Continue Reading…

The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at Continue Reading…

As many of you know, I’m a partner at Waterford Hotels & Inns, but maintain this blog to wax on the industry and trends.  I don’t often pat myself on the back, but it’s not just me… it’s my partners, our Continue Reading…