I am tired of influencers, and I am tired of technological vulnerabilities. Neither will go away. =) This goes way beyond needing cyber-insurance, I think. The modern vulnerabilities of cloud PMS is something I’ve opined on…. I am not sure exposing yourself to that downtime, remote random updates, or being inaccessible, not to mention the…
I was just talking to my favorite hotel technology company. I’ve worked with them for almost a decade, and I appreciate them. They aren’t snake oil, they don’t assume they know the business better than hotel people, and they are changing the game. I won’t name them, but feel free to ask. They’re basically indispensable,…
I’ll say this… I feel bad for millennials on multiple levels. I guess we should start here… https://gawker.com/millennials-stay-in-shitty-hotels-1763515563 The problem with millennials staying
The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans
As many of you know, I’m a partner at Waterford Hotels & Inns, but maintain this blog to wax on the industry and trends. I don’t often pat myself on the back, but it’s not just me… it’s my partners, our
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