I am tired of influencers, and I am tired of technological vulnerabilities. Neither will go away. =)  This goes way beyond needing cyber-insurance, I think.  The modern vulnerabilities of cloud PMS Continue Reading…

These things have come so far. these will be TVs, billboards that direct NFC advertise to guests, or provide personalized information (or both), coupled with being moving art, and then simply a mirror.   https://www.youtube.com/watch?v=ApG4sw0sK0U small demo   insanely Continue Reading…

The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at Continue Reading…

As many of you know, I’m a partner at Waterford Hotels & Inns, but maintain this blog to wax on the industry and trends.  I don’t often pat myself on the back, but it’s not just me… it’s my partners, our Continue Reading…