A very talented architect sent this article to a group of us, and it just zeroed in on my passions in hospitality… a conscious design that makes hospitality more about wellness and healing.  Biophilic Continue Reading…

I am tired of influencers, and I am tired of technological vulnerabilities. Neither will go away. =)  This goes way beyond needing cyber-insurance, I think.  The modern vulnerabilities of cloud PMS Continue Reading…

These things have come so far. these will be TVs, billboards that direct NFC advertise to guests, or provide personalized information (or both), coupled with being moving art, and then simply a mirror.   https://www.youtube.com/watch?v=ApG4sw0sK0U small demo   insanely Continue Reading…

The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at Continue Reading…