Hotel of the future: New experiences, new opportunities ​Technology innovations, changing customer demands, and new competitive threats are pushing hotels to offer increasingly personal, uniquely tailored experiences for every guest on every visit.​ https://www2.deloitte.com/us/en/pages/consumer-business/articles/hotel-of-the-future.html

I had to compile this for budgeting, and it didn’t really exist anywhere, simply. It’s not easy to find, so I’m throwing my hat in the ring, saying… here you go. Happy New Year, in this season of giving. Hope it helps all those sales people and revenue managers out there! =)   Jan 4               …

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I had compiled this for our marketing plan. The data is a few months old, but still relevant. I’m sharing it, because our industry should probably lay off the stereotypes, and misunderstandings, of what is soon going to be the largest market for business. This Millennial Traveler data is vital to informing us about our…

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So we know there’s “Hacker-Fares” on Kayak. Not too big a deal, considering that airlines are a commodity, and they don’t care if you book one way, round trip, etc.  They’ve got their game, and you can play by it, or fly another airline.  Kayak realized that, and created a service for users that further…

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I was just talking to my favorite hotel technology company. I’ve worked with them for almost a decade, and I appreciate them. They aren’t snake oil, they don’t assume they know the business better than hotel people, and they are changing the game. I won’t name them, but feel free to ask. They’re basically indispensable,…

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