I was just tasked with compiling some industry thoughts about technology vs service. They’re important enough to copy and paste here… I believe. =) Technology commodifies hospitality like the airlines… Continue Reading…

Remember, I am a hotel guy, not a blogger. I am not putting in cute pics just to break up the blog and do the best practice stuff.  This wall of text is about helping you. It’s your text to ingest or ignore. I Continue Reading…

http://www.fastcodesign.com/3024464/15-tech-trends-that-will-define-2014-selected-by-frog Anonymity, Disconnecting, Facebook unseated by Chinese, THE CONSUMER OWNING AND CONTROLLING THEIR DATA… these Continue Reading…