In short, “Napa Valley” is being hidden by Tripadvisor, and almost all searches end up in Napa, the city.  This means 30 hotels are being listed, when there’s 65 options throughout the Valley, and the searching consumer may not be savvy enough to understand “Napa” isn’t the region, but just the city (as proven by…

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So we know there’s “Hacker-Fares” on Kayak. Not too big a deal, considering that airlines are a commodity, and they don’t care if you book one way, round trip, etc.  They’ve got their game, and you can play by it, or fly another airline.  Kayak realized that, and created a service for users that further…

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Remember… I’m not a blogger, a marketer, or a web guy. I am a hotel ops guy, and I’m just trying to produce content at my leisure, as best I can.  So with that out of the way, there’s 2 things I am worried and confused about, and I hate being alone on an island,…

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I am tired of influencers, and I am tired of technological vulnerabilities. Neither will go away. =)  This goes way beyond needing cyber-insurance, I think.  The modern vulnerabilities of cloud PMS is something I’ve opined on…. I am not sure exposing yourself to that downtime, remote random updates, or being inaccessible, not to mention the…

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I was just talking to my favorite hotel technology company. I’ve worked with them for almost a decade, and I appreciate them. They aren’t snake oil, they don’t assume they know the business better than hotel people, and they are changing the game. I won’t name them, but feel free to ask. They’re basically indispensable,…

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