I was just talking to my favorite hotel technology company. I’ve worked with them for almost a decade, and I appreciate them. They aren’t snake oil, they don’t assume they know the business better than Continue Reading…

This is basically verbatim copy/paste from a Nextdoor question, and my answer, to a local looking for advice. Remember years ago when we were cautious of anyone using the word “guru” or “ninja”, etc? Well… Continue Reading…

Someone at Yelp reached out to me concerned about 50% page view drop at a property. Not to be conspiratorial, but I did a survey across all our props…. they’re all down. Quite a bit. I hate making Continue Reading…

Easiest way to consider social media: It’s isn’t a revenue generator. You need to disrupt the booking process to create revenue – so ad spend, articles, etc.  But social media is a telephone, and luxury Continue Reading…

I don’t have much to say, other than I obviously don’t have kids or celebrate holidays. =) See below.  I find this profound.  I have been harping on FB for years about this, not that they listen. A Continue Reading…