The experience of talking to a human is not necessarily insincere. They’re paid to do their job… they’re not going to be disingenuously nice to a mean person, for example. The experience of humans at
As many of you know, I’m a partner at Waterford Hotels & Inns, but maintain this blog to wax on the industry and trends. I don’t often pat myself on the back, but it’s not just me… it’s my partners, our
http://www.travelweekly.com/Arnie-Weissmann/Passages-and-passion
It’s encouraging that people are realizing products, stuff, consumerism is out…. and experience is in.
What Hotels are doing wrong:
http://www.aluxurytravelblog.com/2015/06/25/what-hotels-are-doing-wrong/
I am not an apologist for these issues, but I thought I would explain a bit about them:
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