I would hate to think that Onity’s botched public relations in response to this lock hack issue is the real issue that would actually endanger our business relationship. Their obviously panicked, and confused, response could destabilize our long time relationship to the point of ending it. But it’s simply whether they are more interested in their current business and bottom line, or the bottom line that they may or may not have in the future. It’s about relationships, guys – don’t forget it, and you’re not handling your relationships very well. Why is every single aspect of this handled via the press? Why hasn’t there been any direct communication? Fix this with your hotels – YOUR CLIENTS AND PARTNERS – or the impact of this somewhat tiny battle will forever be pointed to as when you started to lose the war.
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