These conversations about archaic forms of communication will fall to the wayside during the tremendous fervour for hotels’ future comm abilities, where we will have to adopt a more pro-active and less wary view of technology, so the hospitality industry can be carried forward by technology and the advent of 2.0 – at the intersection of commerce and the community that is selling your brand.

Someone had asked what systems of PMS are out there… and where you start. Frankly, researching, engaging, and dealing with the endless sales negotiations is daunting, and tiring. I still don’t get Continue Reading…