I was just tasked with compiling some industry thoughts about technology vs service. They’re important enough to copy and paste here… I believe. =) Technology commodifies hospitality like the airlines… Continue Reading…

Seriously…. where are our revenue managers? I know, in these times, you cannot maintain total rate integrity without looking like an out of touch management group.  Others try to maintain their rates Continue Reading…

I know I know…I am totally having fun with the 2.0 thing.  Don’t worry it is not the title, I promise.  But I do think it will exist!  I am not sure what you are going with for the title of this position, Continue Reading…