There is sudden, endless interest on how to instill the labour for a social media person on the property level of a hotel.  But if you look back in my posts, you will be reminded that hotels are not Continue Reading…

I have already experienced with a few hotels a blase attitude towards peer reviews because it is “simply a place for people to bitch”, or “whiner central”.  Many hotels have a wait and see attitude about Continue Reading…

[WARNING:  DISGUSTING CYNICISM AHEAD.  I JUST TALK ABOUT IT TO MAKE IT AS TRANSPARENT AS POSSIBLE] It might be the most important marketing tool in the history of business.  This is what I would Continue Reading…