So we know there’s “Hacker-Fares” on Kayak. Not too big a deal, considering that airlines are a commodity, and they don’t care if you book one way, round trip, etc.¬† They’ve got their game, and you can Continue Reading…

WALK SOURCE You easily find a hotel that will accept one of your walks, or you list that you have rooms available at a specific rate to help out and take a walk for another nearby property. The hotels Continue Reading…

I was just tasked with compiling some industry thoughts about technology vs service. They’re important enough to copy and paste here… I believe. =) Technology commodifies hospitality like the airlines… Continue Reading…

Remember, I am a hotel guy, not a blogger. I am not putting in cute pics just to break up the blog and do the best practice stuff. ¬†This wall of text is about helping you. It’s your text to ingest or ignore. I Continue Reading…