While I have endless philosophical questions for Trip Advisor hanging and waiting and looking to be answered by their tireless hotel relations team, I note something that is perturbing. I am writing
Sorry… for asking so many questions! 1) In regards to management profiles, how much should we fill out? I note our profiles are identical to reviewers,
Some local friends were chatting about the yelp court case… amazing the momentary hubbub that it caused. All of a sudden everyone was a flitter with concern.. and now it is business as usual. A
Social Media is not a place to complain. It is a place to resolve problems. Oh wait. I just had a guest that we caught mid experience through her online review… resolved and righted the entire
TRIP ADVISOR isn’t always making inn owners happy. I had posted this link before. I think it is interesting that an inert marketing piece on how to deal with online CRM issues garnered responses
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